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Virtual interative training
Partnering with Consumers to Improve Healthcare Services

Partnering with Consumers to Improve Healthcare Services

Member price: $121.00 | Price: $135.00
Online
03 Dec. 2024, 11AM - 2PM AEDT
Register now

Gain a deep understanding of contemporary and best practice approaches to partnering with consumers.

The ACHS Improvement Academy is pleased to provide an interactive training session on Partnering with Consumers to Improve Healthcare Services.

In keeping with Standard 2 NSQHS second edition, organisations are required to have: Consumers as partners in planning, design, delivery, measurement and evaluation of systems and services and patients as partners in their own care, to the extent that they choose.

This is a 3-hour training session, which is a total of 3 CPD Points.

Please note that registrations for all ACHS Improvement Academy public training events are managed by Eventbrite which accepts payment with credit or debit card. We are unable to issue invoices outside of this system. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes.
Price inc GST
ACHS Member ACHS Non-Member
Single Registration $121 Single Registration $135
Group Registration (3 or more) $115 Group Registration (3 or more) $121
*Group Registrations are for 3 or more bookings from the same organisation. 
Cancellation Policy
The ACHS reserves the right to cancel any program.  Full registration will be refunded if a program is cancelled or oversubscribed.
IF YOU WISH TO CANCEL*
Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.
Learning Objectives
  • Recognise patient expectations are changing, driven by service expectations set outside the health care industry.
  • Introduce design methodology tools to deeply understand the actual lived experience of patients and families.
  • Identify opportunities to partner with consumers to improve healthcare services.

“Our world is rapidly transforming and with that the expectations of our clients and patients, I strongly commend this workshop to all healthcare professionals and consumer representatives.” Assoc Professor Bernie Harrison
Who should attend
Health care professionals including:
 
  • consumer representatives
  • clinical governance directors
  • quality managers
  • patient safety managers
  • front line clinicians
  • executives and board members
Presenter
Ms Shelley Thomson,
DirectorExperience 360
View the profiles of our faculty members